{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["img"]},"type":"markdown"},"seo":{"title":"HiddenLayer Support Login Access","siteUrl":"https://docs.hiddenlayer.ai"},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"hiddenlayer-support-login-access","__idx":0},"children":["HiddenLayer Support Login Access"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Users can now control when HiddenLayer Support can access the tenant Console."," ","This feature is located under Settings > Tenant Settings."," ","When access is granted, this enables HiddenLayer Support to remotely login to your tenant for troubleshooting purposes."]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/supportloginaccess.ee17705e68e03014f0ae14703c87ca6826ead699a036703f52f43af2f0c036d5.7451bfb6.png","alt":"Support Login Access","framed":false,"withLightbox":true,"width":"600px","align":"center"},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"support-login-access","__idx":1},"children":["Support Login Access"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Access will be tracked under Settings > Audit Log."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["HiddenLayer Support will have a role called “HL Admin” and the Actor column will display the Hiddenlayer user accessing the Console."]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/supportloginauditlog.77156696fc69216fe566d686a775d7867a7f7a8cf45859c03a25158cae05ba21.7451bfb6.png","alt":"Support Login Access Audit Log","framed":false,"withLightbox":true,"width":"600px","align":"center"},"children":[]}]},"headings":[{"value":"HiddenLayer Support Login Access","id":"hiddenlayer-support-login-access","depth":1},{"value":"Support Login Access","id":"support-login-access","depth":2}],"frontmatter":{"seo":{"title":"HiddenLayer Support Login Access"}},"lastModified":"2026-07-30T18:00:01.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/products/console/support_login_access","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}